Published: 11th February 2021
We are delighted to have been re-awarded the prestigious Law Society’s Lexcel accreditation for 2021, in recognition of our excellent practice quality for client care, compliance and practice management. The accreditation sets the standard for:
- client care;
- risk management;
- people management;
- structure and strategy;
- financial management;
- information management;
- file and case management.
The accreditation is awarded to only around 12% of legal practices in England and Wales.
The Lexcel assessor stated:
“It is clear from this assessment that Serious Injury Law Ltd continues to maintain an excellent Lexcel standard.
Communications have always worked well.
The firm has an excellent management culture that is based on sound leadership, good communications, and good staff involvement. People feel valued and appreciated and looked after by the firm, and happy in their work.
Learning and development continues to work very well, and coaching and knowledge sharing are excellent.
There is a sound risk management culture in the firm, and people feel supported by partners and colleagues in resolving any problems arising.
Standards of client care are high, and people take pride in the outcomes achieved for clients.
People interviewed take great pride in achieving the best possible results for clients. It was thought the firm was always pushing for the very best for clients.
Support for home and work life balance has long been a strength of the firm, people feel well supported and greatly appreciated the flexibility of being able to maintain a healthy work life balance. People feel well looked after and very happy to be working for Serious Law.”Our Managing Partner, Tim Walters, said: “The renewal of our Lexcel accreditation is testament to the hard work that our entire team continue to put in to maintain such high standards across the board at Serious Law, for our clients, our people and our firm.”
